(HP 60 - Deskjet F2400/F4400/F4500 models)ġ.While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.ģ.The 'Tap 41' diagnostic test print should print.ġ.While holding the Power button, press Cancel (X) button 4 times, then press the 'Resume' button once. Refer to DIAGNOSTIC TAP 41 video procedure at the following link on how to activate and read the service test: Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.Īs a temporary workaround, or if you are unable to determine which cartridge is causing the issue, remove one of the ink cartridges from the printer.this might place the printer into the 'single cartridge printer mode'.print jobs may then be executed from the computer (only):Īn internal electrical failure of a cartridge can be confirmed by performing the following corrective/diagnostic steps:Ī.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: ī.Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged.

and C), this will identify which ink cartridge is causing the issue: An electronic failure of the cartridge would be unrelated to the ink cartridge refill process these same failures can (and frequently do) occur with brand new ink cartridges.* To help identify the root cause, please run the 'Tap 41' cartridge's electrical / diagnostic tests below (refer to B. Regarding your recent inquiry about the HP 60 cartridge error message ('E in display window') and inability to print with your HP Deskjet F4280 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself (please note that it is very rare for both ink cartridges to electrically fail at the same time).

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